Privacy Policy – EcoShield SW Ltd

Last updated: 26/11/25

EcoShield SW Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://ecoshieldsw.co.uk/ or contact us regarding our insulation, roofing, ventilation, condensation prevention and related services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

We may collect personal information when you:

Fill out a contact form
Request a quote or survey
Contact us by phone, email, or message
Subscribe to updates

This may include:

Name
Email address
Phone number
Address
Project details or enquiries

Automatically collected information

When you browse our site, we may collect:

IP address
Browser type
Device information
Pages viewed
Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use personal data to:

Respond to enquiries and provide quotes
Arrange surveys, bookings, and services
Improve our website and customer experience
Send relevant updates or service information (only if opted in)
Maintain internal records
Ensure security and prevent fraudulent activity

We never sell your data to third parties.

3. Legal Basis for Processing (UK GDPR)

We process information under the following legal bases:

Consent – when you submit a form or opt-in to communication
Contract – to arrange surveys and complete work you request
Legitimate Interest – for improving services or site analytics
Legal Obligation – for financial or regulatory compliance

4. Sharing Your Information

We may share your data with:

Trusted service providers (e.g., email hosting, analytics)
Contractors or staff involved in your project
Legal or regulatory bodies if required

All third parties follow GDPR-compliant data protection practices.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Analyse traffic and performance
Improve browsing experience
Support marketing analytics

You can manage or disable cookies through your browser settings.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

Unauthorised access
Loss or damage
Misuse

Information is stored securely and retained only as long as necessary.

7. Your Data Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Object to processing
Restrict processing
Request data transfer
Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. External Links

Our website may link to other sites. We are not responsible for the privacy practices of external websites, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

For questions about this Privacy Policy or to request access to your data, please contact:

EcoShield SW Ltd
Plymouth, United Kingdom
Email: info@ecoshieldsw.co.uk
Phone: 01752 210826
Website: https://ecoshieldsw.co.uk/